DRIVER POLICY: STANDARDS OF PROFESSIONALISM

Our driver policy provides guidelines of customer expectations from our service and how you, a driver, should operate, e.g. in terms of timeliness, accuracy, and suitability. We recommend you follow these guidelines to succeed with customers we connect you with for Driver Services.

Setting the right standards in customer service is crucial. It gives you something to aim for, an incentive to improve, and allows you to identify areas of improvement. Driver standards are the measurable micro-goals towards the bigger goal of customer satisfaction. 

Outlined below are our suggestions for drivers providing independent services contracted through Brems Logistics, LLC:

Excellent driving record

• Current and valid driver’s license.
• Valid vehicle plates with current registration (commercial plates are acceptable).
• Current and valid insurance with your name on the policy covering all Driver Services listed in the Driver Agreement you agreed to.
• Drivers must be advised that they must notify us if they have disabilities or conditions that could prevent them from driving safely.

Maintain vehicle cleanliness and safety

• Any car that you are using for performing Driver Services relating to CarHop should be kept clean and tidy. 
• There is absolutely zero tolerance for any driver found to be operating a vehicle while intoxicated on a substance of any kind. 
• Please refrain from smoking in your vehicle while you are actively providing Driver Services. 

Exceptionally good character

We expect that you conduct yourself with honesty, integrity, professionalism, and kindness.

Time- consciousness and punctuality

• When you are delivering orders, please optimize your time when driving by utilizing the GPS provided through the DriverLogic App. Provide Driver Services in a timely manner to ensure item freshness.
• Do not let product sit for too long. Immediately pick up the product and deliver it to the intended customer as soon as possible, preferably within 30 minutes.

Courtesy

Please be respectful to everyone you interact with. From the restaurants to the pedestrians on the road- you must treat everyone with respect. Please be cognizant of restaurant culture. 

• Identify yourself as a delivery driver as soon as you arrive.
• Check the order on receipt and make sure it has all components unless the bag was stapled closed.
• If you must wait, be sure to be present without blocking customer/server pathways.
• Use “please” and “thank you” in communication.

Food handling

• Once the restaurant closes all food containers, do not open, touch, sample, or eat from any of the containers.
• Do not open any bags and/or rearrange the contents of any bag once you receive from the restaurant. 
• Be sure to keep all containers secured so the product does not shift or get damaged during transit.
• If the product has been damaged or compromised in any way, do NOT deliver it to the guest
• Please don’t bring your order into a restroom or any other unsanitary conditions under any circumstances.
• Do not allow the product to be contaminated in any way (such as storing in the trunk next to fuel or other chemicals, storing next to a pet or animal, storing the food next to an open window, or allowing rain/weather to contact the product).
• Be sure to use thermal bags to maintain product freshness. Be careful with drinks.

Hospitality

Going above and beyond to ensure the quality of service beats all customer expectations

Ensure the food arrives hot, fresh, and intact.

• Please make sure you are utilizing hot bags and pizza bags for all food orders. This is critical.
• Please be cognizant when you’re busy that food is precious cargo, make sure to stack items accordingly.
• Call/text when you arrive with the order. Call or text the customer when you arrive, even if it is a no-contact delivery.
• If you are not able to reach the customer, please communicate that to us.
• Never leave an order without contacting the customer.
• In the event of no-contact delivery, ensure you are dropping to the correct address, with the correct instructions, text or call and leave a voicemail for the customer, and only drop off without checking customer identification face to face in the event alcohol is not in the order. Please use your best judgment and ask if any confusion arises.
• If we are unable to reach the customer, please keep the order and contact us.

ID every person every time, face-to-face, who orders alcohol to ensure that they are legally able to receive alcohol.

• You are within your rights as a person furnishing alcohol to refuse to serve anyone who appears to be intoxicated. Familiarize yourself with safe serving procedures in Maine. Consider enrolling yourself in the ServSafe alcohol program for a mitigating benefit to protect you in the event of legal liability.
• In the event that you are not able to deliver alcohol for any reason, please contact us. 

Communication 

• Respectful communication with the Vendors and us.
• Please keep all correspondence strictly professional and pertaining to orders, questions, and customer issues.
• Please communicate any issues with an order, timing, traffic, etc. that may impair you from delivering in a timely manner.

DriverLogic mobile app.

• Use this to communicate any issues pertaining to driving, orders, customers, and anything you may encounter while providing Driver Services.
• This is the best direct communication with the us.

Email contact@carhopme.com for non-time-sensitive matters.